Contact Us

Get in contact with Shelley

Having trouble ordering online? Email with your name & problem details so we can assist you placing your order successfully.

 

Already placed an order and urgently need to discuss it? Email quoting your name & order number with the concern you need addressed (this is in regard to the order and not the specifics that you wish to discuss about your chart).

Or ring +44 7979 005408 and leave your details and order number clearly.



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Contact Us
Contact Us

Contact Details

Shelley von Strunckel

FAO Shelley von Strunkel

4th Floor 100 Fenchurch Street

London

EC3M 5JD

t: +44 7979 005408 (London UK)(answer machine for order problems ONLY)

f: (UK) 0871 266 4586

 

When telephoning, please clearly state your name, order number, problem incurred, contact email and telephone number and the time of call so that we can promptly look into this for you.

 

Refund Policy

If you discover that we have inaccurately processed your order information for a personalised product / printed chart, we will be happy to replace this free on charge. If you enter persoanlised birth information incorrectly and do not inform us within 24 hours of you placing that order, the replacement chart (if requested) will be charged at £5 per chart to cover a percentage of costs but not charged at full price. However, if the error with input data is different in more than 1 major area, we reserve the right to ask for full payment of the chart to be replaced. All other matters regarding customer service must be reported in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. within 60 days of placing the order. Please write with your full name (or name that appears on the chart), order number (if known), type of chart ordered. We will then liaise with you and rectify the matter forthwith.

 

Delivery & fulfilment

We will do everything in our powers to fulfill all orders within 28 days, yet as we rely on various postal networks we request that any orders that have not been received within this period be brought to our attention by writing to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your name, order number, date order placed (if known) and your address contact details. We shall then ensure that your order is duplicated and forwarded to the address provided.

 

Company Details

Registered office: Shelley von Strunckel Limited, Third Floor, 111 Charterhouse Street, London, EC1M 6AW

Shelley von Strunckel Limited is a company registered in England with company number 04664763